Waterstones Contact Details

Phone Waterstones on their freephone contact number 0808 118 8787 to place a telephone order for books, to find your nearest store and for customer service advice on your gift card purchase.

Waterstones is the largest physical bookshop chain operating in the United Kingdom, stocking a myriad of classic literature alongside modern fiction and factual titles in several town centres across the country. You can contact the chain on their national freephone number 0808 118 8787 for free to order books and magazines over the telephone, where you can also get the details of upcoming release dates. You may also phone their customer service department to find your nearest store and for their respective opening times, plus a large proportion of their bookshops have on-site caf├ęs where you can read a novel with a freshly-brewed coffee. Once you have enjoyed your book you may be able to trade it in under their second-hand service which gives you a discount against your future purchases. Students may also take advantage of their discounts which is particularly helpful for English Literature students as well as anyone looking for cheaper textbooks!

You can phone Waterstones at any time from 9am to 5:30pm on weekdays only, therefore please do not try to call them on weekends as well as bank holidays. As they use a freephone number you can call them for free from any UK landline or mobile phone, if you need to contact Waterstones from overseas you can dial their international contact number +44 208 045 1001 however this number will be charged.


Waterstones gift cards – 0808 118 8787

Phone Waterstones on their customer service contact number 0808 118 8787 for free to purchase a gift card for a loved one. Alternatively if you have received a gift card you can phone this helpline to check your balance, to add more money onto your card and to notify them that your voucher is missing, however they may not be able to provide a refund on the funds loaded onto it so please keep your cards safe.


Write to Waterstones

Bookworms may have the tendency to prefer to make their customer service enquiries in writing, so if you would like to send a letter to Waterstones you may use their London postal address:

Waterstones Booksellers Ltd.,
203-206 Piccadilly,
W1J 9HD,
United Kingdom.