On the Beach Contact Details

Call On the Beach on their main UK contact number 0161 444 8416 to ask a customer service representative any queries about the airline’s holiday destinations or to book a flight over the phone.


About On the Beach

On the Beach is an online travel agent that provides customers with a range of holiday options throughout Europe. Customers can build their own trip with access to a wide range of cheap flights and hotels across several international destinations. On the Beach also provides 24-hour face-to-face support to its customers at stations throughout a variety of international resort destinations.


On the Beach Customer Services – 0161 444 8416

Contact On the Beach by calling their UK customer service contact number 0161 444 8416 so that you can manage an existing booking made with the airline. For instance, callers can ask about their luggage allowance before enquiring about the cost of extra bags if they have exceeded the weight limit. You can also get in touch with On the Beach to change the name on your ticket after detailing your booking number but it should be noted that you may be asked to pay an additional administrative charge to do so. Furthermore, callers can receive technical support if they are unable to log in to review their order as the customer service advisor can issue you with a replacement boarding pass if you have taken note of the booking number sent to your email.

New customers can detail their intended journey and travel dates so that the airline can offer the best available rate with their ‘deal finder’ service. Moreover, callers may wish to ask whether there are any existing offers on last any last minute flights before purchasing a ticket over the phone. Additionally, the On the Beach advisor can offer help customers check in online or on their mobile app if you would like to bypass waiting times at the airport.


Complaints – 0371 474 3000

You should call On the Beach on their UK-wide customer complaints helpline number 0371 474 3000 to register a grievance following a recent holiday. For instance, the airline can offer a refund for a cancelled flights or provide compensation for delays but it is recommended that customers take out travel insurance as a precaution. Moreover, if you would like to report the conduct of a particular member of the airline’s staff then you should do so on this number.


When to Call

Both the On the Beach customer service and complaints use local rate contact numbers meaning that you will be charged the standard per-minute rate as you would expect for any geographical call made from a UK mobile or landline telephone. However, some service providers offer free inclusive minutes as part of their monthly tariff deal meaning will therefore be able to contact a customer service representative for free. You can get in touch with an On the Beach representative during the standard working week as the helpline operates the opening hours of 8am-10pm Monday to Friday.


Helpful On the Beach Contact Numbers – at a glance

On the Beach Department Contact Number Opening Hours
Customer services 0161 444 8416 8am-10pm Monday to Friday
Complaints 0371 474 3000 8am-10pm Monday to Friday


Write to On the Beach

If you would prefer to send a letter detailing your written complaint or enquiry then you should write to On the Beach on the postal address of their UK Head Office:

On the Beach Limited,
Park Square,
Bird Hall Lane,
SK3 0XN,
United Kingdom.